Pet Insurance

  • If you’re unsure if pet insurance is worth it, consider how you would deal with an unexpected bill. Costs can vary depending on the treatment and where you are, but it can go into the hundreds and often thousands of pounds.

    You’ll need to balance this with the cost of your premiums and the likelihood that you’ll make a claim.

    Whether pet insurance is worth taking out depends on several different factors.

    For example:
    How old is your pet?

    Older animals can cost more to insure, but are often more likely to need medical attention.

    The kind of pet you have.
    Most policies are taken out for cats and dogs, and it’s easy to find insurers for these animals.

    You can also get insurance for smaller mammals, such as gerbils, rabbits and hamsters. But their shorter lifespans mean it’s not necessarily good value.

    Exotic pets, such as lizards, snakes and parrots, are harder to insure as there aren’t many companies offering this service. But it’s worth shopping around.

  • Lifetime cover pet insurance

    Lifetime policies are the most popular and the most comprehensive type of insurance. As the name suggests, they will pay out indefinitely for treatment over your pet’s lifetime, subject to annual limits. Lifetime policies can work in different ways. Annual policies pay up to a specified amount on vet fees each year, say £5,000 (as an example).

    Another type of lifetime policy is per-condition, per-year cover. With this, you’d get an annual

    limit for each condition, for example £2,000 per year for claims related to your cat’s diabetes.

    Other lifetime policies do a bit of both – paying a limited annual amount (such as £10,000), with a smaller annual benefit within this for any single condition (perhaps £2,000).

    So using those figures, you could make up to five claims of up to £2,000 in the year if your pet required treatment for five unconnected conditions, but you’d only get £2,000 towards a succession of costs involved in treating one illness.

    With all types of policy, the higher the limit the more expensive the premium. However, whatever this limit is, with a lifetime policy you can rely on the insurer making an ongoing contribution towards the costs of your pet’s conditions.

    Non-lifetime cover pet insurance

    Non-lifetime cover is less comprehensive and excludes certain conditions after you hit your claims limit.

    There are two main types of non-lifetime insurance: per-condition cover and time-limited cover.

    Per-condition pet insurance pays a limited amount for each condition and, once that limit has been reached, the insurer stops covering it.

    For example, if your cat has an eye infection and your per-condition cover limit for this is £5,000, once that limit is reached the insurer will no longer pay for claims related to that, even after you renew your policy.

    Time-limited cover will have both a monetary limit and time limit – typically 12 months from you beginning your claim – before the condition is excluded.

    Accident-only pet insurance

    This is the cheapest and most basic type of insurance, and it doesn’t cover illnesses only injuries.

    These policies provide a fixed sum of money for each accidental injury to help pay for treatment and will often also stop paying for the injury after 12 months.

  • This is a valid alternative, but you need a lot of discipline to make sure that money is always available, particularly if you’re covering expensive, ongoing care.

    How risky your pet is - For example, pedigree dogs and cats can be more susceptible to congenital diseases and hereditary conditions.

    They’re also more likely to be stolen. Similarly, certain breeds are more vulnerable to specific problems – for example, larger dogs are more likely to suffer from joint problems.

  • It covers the cost of vet fees and certain medical expenses, and can range from £1,000 to as much as £18,000.

    In addition to vet fee cover, most policies cover the following:

    Death by accident or illness

    If your pet dies, you can claim for an amount reflecting what you paid for the pet or its financial value.

    Most policies have a maximum age at which this part of the cover can be used – around eight is fairly common, but it can be as low as five.

    Missing pet cover

    Most policies contribute to costs of putting up posters and paying a reward if your pet goes missing.

    Third-party liability

    If you have a dog, your pet insurance policy should pay out if your dog injures someone or damages their property.

    This covers legal costs, expenses and the claimant’s expenses.

    Overseas travel cover

    Most policies will provide cover if your pet falls ill, is involved in an accident or needs veterinary treatment when abroad.

    Many insurers also offer cover for lost travel and accommodation costs if you’re forced to cancel a holiday because your pet becomes life-threateningly ill when you’re due to leave.

    Cattery and kennel fees

    If you’re hospitalised and there’s no one else to look after your pet, providers will usually pay out if it needs to be put in a cattery or a kennel.

    You usually have to be in hospital for at least two to four consecutive days.

    Euthanasia, cremation and burial

    Your policy may contain cover for the costs of your pet being put to sleep, cremation or burial.

    Dental cover

    Most insurers offer cover if your pet needs dental work. Some policies will only cover dental

    treatment resulting from an injury and won’t pay for dental costs related to illness.

    Those that do usually make the cover contingent on your pet receiving dental check-ups once a year.

  • The following are some of the common exclusions from policies.

    Read the T&Cs of your policy to make sure that you have the cover you need.

    Pre-existing illness or injury

    A pre-existing medical condition is one that existed prior to you taking out a policy, or arises very shortly afterwards in the policy’s waiting period (see below). They fall into two categories:

    Chronic conditions Ongoing problems your pet has at the time you take out your policy, such as heart conditions or hip dysplasia.

    Historic conditions Illnesses or injuries that your pet no longer suffers from, such as healed tissue injuries or illnesses.

    Most providers exclude pre-existing conditions from any new cover, although in some cases these may be if your pet hasn’t required treatment for these conditions for a certain period of time (for instance, two years).

    There are, however, a small number of companies that do consider covering pre-existing conditions. Some, for example, will cover historic conditions where your pet has been free of symptoms and treatment for a set period of time – usually around two years.

    Others will potentially cover some of your pets’ conditions after a medical screening process enabling them to understand the risk in a similar way that health and travel insurers do.

    Illnesses in the waiting period

    Most providers dont cover illnesses that begin within the first 10 to 14 days of the taking out a policy.

    A few will waive this if you’re switching to them from another insurer, so you don’t have a in your cover.

    Routine and preventative treatment

    Treatments such as vaccinations, spaying, castration, flea, worm and tick treatments, grooming, claw clipping and teeth maintenance are often excluded from cover.

    Pregnancy and giving birth

    Policies may exclude expenses that arise due to pregnancy, giving birth and treatment of any offspring.

  • Insurance companies typically treat cats and dogs over the age of eight years old as ‘older pets’. For pets such as rabbits, this decreases to around five years old and horses could be as high as 20 years old.

    As your pet ages, they’re more likely to fall ill or suffer an injury that could lead to a more expensive claim.

    To cover this additional risk, insurers are likely to charge more to insure older animals than younger ones. It’s still possible to find competitive policies for older pets, but it’s important to shop around.

    Bear in mind the following:

    If your pet has had any illness or veterinary treatment in the past, be sure to check whether any exclusions apply to the new policy so you understand what you’re paying for.

    Don’t overlook the excess. Insurers typically impose higher excesses, or co-payments (or both), on older pets. A co-payment is when the insurer won’t pay a certain percentage of the claim’s cost. For older animals, these can be as much as 25%

  • There are a number of alternatives to pet insurance if you want to protect your pet. These include.

    Self-insurance

    Self-insuring your pet means saving a set amount of money to pay for potential vet bills.

    With self-insurance, it’s really important to think about how much you can realistically afford to put aside and keep in a fund to protect your pet.

    The risk of self-insuring is that you could run into veterinary costs that are higher than the amount you’ve saved.

    For example, Hip dysplasia – where your pet needs both hips replaced – could cost around £7,000.00

  • We have a dedicated member of staff who processes insurance forms and takes the stress out of the process for you. Most companies allow us to make a claim on your behalf, although there are some that require you to start the claims process with them first.

    Our usual process is to make the claim once your bill has been paid and then the insurance company will pay you back. In exceptional circumstances where the bill is expected to be high and you feel you might struggle to make the payment, then you can have a discussion with one of our directors who can authorise a direct claim to the insurance company where they can pay us directly and you will just need to cover the excess and any co-payments due. - Please note there is a small admin fee for claims made by us.

Pet insurance explained

We have a dedicated member of staff who helps with your insurance claims and queries. We are here to help in anyway we can. Below is a guide to insurance: Find out what dog and cat insurance covers, what types of policies you can choose from and common exclusions to watch out for.

Pet Insurance by Vetsure

We never want money to be an issue should your pet require treatment but there is also no doubt that the provision of high quality veterinary care can be costly.

We hope your pet stays in good health but, ask yourself, could you afford an unexpected veterinary bill of £2000? In the absence of a Pet National Health Service, lifelong pet insurance may offer the best solution for pet owners.

It is for this reason we suggest all our clients take out a good quality pet insurance product. We are a Vetsure-accredited practice and, as such, promote the Vetsure range of pet insurance products. As a recognised practice we benefit from active communication channels with the Vetsure team. This means that we can obtain pre-authorisation prior to starting treatment and can help make the claim process as easy as possible.

Shetland Vets is an Introducer Appointed Representative (IAR) of TVIS Ltd who is authorised and regulated by the Financial Conduct Authority (FRN 523215)

  • Trusted

    The Vetsure pet insurance range has been designed in close collaboration with vets to try to keep things as clear and simple as possible.

    We work very closely with Vetsure to make sure that, should your pet require treatment, we will make the claims process as simple as possible.

  • Simple

    Because we are a Vetsure accredited practice, all claims will be settled direct. This means at the time of treatment, simply pay the policy excess contribution and leave the rest to us!

  • Tailored

    Pick and choose from a range of benefits to suit you and your budget. You can further tailor your cover and choose between three excess levels (£69, £109 and £149). The higher the excess you choose, the lower the monthly premium.

    Vetsure will only charge the excess ONCE per unrelated condition (many pet insurers charge the excess every year – which can soon make costs add up).

  • Lifelong

    Vetsure insurance policies aim to avoid the pitfalls so frequently experienced with other types of policies. Therefore, ALL Vetsure policies are ‘lifelong’, which means their policies provide cover for long-term and recurring conditions (just be sure to renew your policy and keep your premiums up to date).

Get 5 Weeks’ Free*!

Furthermore, as a fully accredited Vetsure practice we can exclusively offer our clients 5 weeks cover free of charge. Simply choose whichever level of cover you are interested in taking out and get the first 5 weeks free. If you’re happy, your cover will continue seamlessly!

To activate your 5 Weeks’ Free cover call the friendly team at Vetsure on 0800 050 2022 or click on the direct link below.
*you must contact Vetsure to activate your cover. Cover for accidents starts immediately once your free trial has been activated. There is a 14 day ‘waiting period’ for illness conditions – meaning illness conditions occurring or showing clinical signs during this period will be excluded.

Not available to new pets over 8 years of age. Please contact your local branch or www.vetsure.com for more information and the terms and conditions.